THE LEAD LISTENER’S 10 COMMITMENTS
Effective communication takes place when both partners do this:
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Create safe spaces where others feel seen, heard, listened to and understood.
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Withhold any and all prejudgments about speakers and listeners.
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Are swift to listen and slow to speak.
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Seek first to understand, then to be understood.
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Listen to understand, not just to reply.
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Focus, hear, listen, understand, and respond from the other’s perspective.
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Acknowledge before asserting.
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Receive and give constructive feedback with grace, goodwill, and good wishes.
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Thank freely and continuously the speakers and listeners in their lives.
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Commit to the lifelong practice and deep inner self-work of self-examination, self-improvement, and self-reflection to grow and develop as a listener.